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Refund and Return Policy
Refund and Return Policy
At Cosmagik, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward refund and return policy to ensure your shopping experience remains positive.
Return Policy: If you wish to return a product, you can do so within 7 days of receipt. The product must be unused, unopened, and in its original packaging. To initiate a return, please contact our customer support team at returns@cosmagik.com. Provide your order number and details of the product you wish to return. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send the product back to us.
Refund Policy: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. You will receive a confirmation email once your refund has been processed. Please note that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.
Damaged or Defective Products: If you receive a damaged or defective product, we sincerely apologize for the inconvenience. Please contact us immediately at support@cosmagik.com with your order number and photos of the damaged product and packaging. We will assess the issue and offer a replacement or a full refund based on your preference. If a return is necessary, we will provide you with a return shipping label and instructions.
Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange a product, we recommend returning the original item for a refund and placing a new order for the desired product.
Non-Returnable Items: For hygiene reasons, certain items such as opened makeup products, skincare items, and other personal care products are not eligible for returns. If you have any questions about the eligibility of a product for return, please contact our customer support team.
Contact Us: If you have any questions or need further assistance, please do not hesitate to reach out to us. Our customer support team is here to help and can be contacted at support@cosmagik.com.
At Cosmagik, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. Thank you for choosing Cosmagik.
